Shipping Domestic
We aim to dispatch all orders with 24 hours of receipt. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavour to communicate with you about the delay and resolve and resulting issues.
Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance.
All orders are sent by courier with a tracking number. The order tracking number that can be viewed on https://www.nzpost.co.nz/tools/tracking
Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.
Domestic Delivery Charges
- Orders over $125 and weighing less than 5kg will be sent freight-free Nationwide.
- You must spend over $125 to get free shipping, if a discount brings your order total below $125, a shipping charge will still apply.
- For orders under $125 a shipping charge of $8.00 will apply.
- Bulk products do not apply.
Domestic Delivery During Public Holidays
Hemp Farm® will be closed over Public Holidays. Deliveries as usual from the following working day. When a public holiday falls on Saturday it will be observed on the Monday. Deliveries scheduled for the Monday will be delivered on Tuesday instead. New Zealand Public Holidays: New Year’s Day, Day after New Year’s Day, Waitangi Day, Good Friday, Easter Monday, Anzac Day, Queen’s Birthday, Labour Day, Christmas Day and Boxing Day
Returns & Refund Policy
We expect that you will be completely satisfied with any goods and services you receive from Hemp Farm®.
However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution. Please email info@hempfarm.co.nz with your order number to request a refund. We will transfer payment back to the card you paid with, or return the funds to your bank account, depending on the payment method used.